Return & Exchange Policy

Thank you for shopping with us. Please read our Return & Exchange Policy carefully.

Eligibility for Return & Exchange

  • Products can be returned or exchanged within 7 days of delivery.

  • Items must be unused, unworn, and in their original condition.

  • The product must be returned with original packaging, box, and tags intact.

Non-Returnable Items

  • Sale or discounted items are not eligible for return or exchange.

  • Products that are used, damaged, or washed will not be accepted.

Exchange Policy

  • Exchanges are available for size or color issues, subject to stock availability.

  • To request an exchange, customers must contact us via Email or WhatsApp.

  • The exchange process usually takes 5–7 working days after approval.

Return & Refund Policy

  • If you receive a defective, damaged, or incorrect item, we will offer a replacement or full refund.

  • Refunds will be processed via store wallet or bank transfer.

  • Refund processing may take 7–10 working days after the returned item is received and inspected.

Shipping Charges

  • Return or exchange shipping charges are the responsibility of the customer.

  • If the return is due to our mistake (wrong or defective product), we will cover the shipping cost.

How to Request a Return or Exchange

To request a return or exchange, please contact us with your order number and issue details:

  • Email: myshoestore.online2007@gmail.com

  • WhatsApp: +923037698989

Our support team will guide you through the process.

Important Note

We reserve the right to accept or reject any return or exchange request that does not comply with this policy.

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